| Περίληψη: | e-Government today is focused on the electronic delivery of existing public services (e.g. social services, etc.) and, in general, on offering to citizens/enterprises the capability to transact electronically with Public Administration (e.g. declarations, applications, etc.), mainly over the Internet. In this sense modern e-Government, only to a small extent, exploits the huge capabilities of the Information and Communication
Technologies for supporting and transforming the whole lifecycle of public policies, programmes and
services design, production, delivery and evaluation. This paper examines the exploitation of Computer Supported Collaborative Work (CSCW) methodologies and technologies for supporting and transforming G2G collaboration concerning interorganizational processes, public policies/programmes/services design, monitoring and evaluation, as well as decision-making for difficult and complex social problems. An architecture of a flexible Public Sector Collaborative Environment for the above purposes is described, which has been developed, based on a detailed user requirements analysis, as part of the ICTE-PAN (Methodologies and Tools for Building
Intelligent Collaboration and Transaction Environments in Public Administration Networks)Project of the European Union IST (Information Society Technologies) Programme. In order to provide the required flexibility for supporting the huge variety of G2G collaboration typologies of modern Public Administration, this Collaborative Environment should consist of a set of adaptable and customisable modules. In order to support the users-centred and participative customisation of this Collaborative Environment for a specific collaborative process, a Collaborative Processes Modeling Methodology has been developed. This Methodology also incorporates an Ontology of the domains of Public Sector Collaborative Decision Making and Public Policies/Programmes Design and Management, consisting of the main concepts-elements used in these domains and the main associations among them. |
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English