| Authors: | Loukis E., Pazalos K., Georgiou S. |
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| Title: | The Moderating Role of BPR and TQM on ICT Business Value |
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| Conference: | European Mediteranean Conference of Information Systems (EMCIS) 2008 |
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| Editors: | |
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| Ed: | No |
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| Eds: | No |
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| Pages: | |
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| To appear: | No |
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| Month: | May |
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| Year: | 2008 |
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| Place: | Dubai, UAE. |
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| Pubisher: | |
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| Link: | |
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| File name: | Ζ27_Moderating_Role_BPR_TQM_ICT_BusValue_2008.pdf##^^&&346529261.pdf |
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| Abstract: | This paper empirically investigates and compares the moderating role of the two basic business process change paradigms, Business Process Reengineering (BPR) and Total Quality Management (TQM), on the business value generated for firms by their ICT investment, using data from 271 Greek firms. Initially multi-item BPR and TQM constructs have been developed based on the relevant literature and their validity and reliability has been tested with positive results. Then based on them moderated regression models with objective measures of business performance (as dependent variable) and ICT (as one of the independent variables) have been constructed, founded on the Cobb-Douglas production function and including all the fundamental independent variables. From these models it is concluded that both BPR and TQM have considerable moderating effects of similar magnitude on the relationship between ICT and firm value added. Therefore the contribution of ICT investment to firm value added can increase considerably if it is combined with BPR or TQM. |
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Greek