| Abstract: | The development of a theory concerning the value generated by information and communication technologies (ICT) has been for long time a major research topic of high importance to both researchers and practitioners. Basic research objectives have been the assessment and deeper understanding of the multiple dimensions of ICT business value at the firm, sector and national economy level and also its main determinants. Recently there is a growing research interest in the value generated by particular types of information systems (IS), such as the Enterprise Resource Planning (ERP) systems. Thιs paper reviews critically the existing empirical literature on the firm level business value of the ERP systems, which investigates the impact of ERP systems adoption on various measures of organizational performance. Then it critically reviews the literature concerning the related topic of critical success factors (CSFs) of ERP systems implementation, which aims to identify factors that result in more successful ERP systems implementation that generate higher levels of value for organizations. Based on the conclusions of this literature review on one hand, and on the experience gained from the ICT business value research on the other, are identified the necessary directions of the future research required in order to develop a theory of ERP systems firm level business value and gain a complete body of knowledge, which can help organizations maximize the value they get from their ERP systems investments. |
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Greek